Refunds & Exchanges
What’s your return policy?
We’re sorry if your purchase isn’t quite what you were after!. You can exchange a plant within seven days of receiving it, or another item within 30 days. The only exception is sale items, which can’t be returned. If you bring it into our shop and sh
What’s your exchange policy?
You can exchange a plant within seven days of receiving it, or another item within 30 days. The only exception is sale items, which can’t be exchanged. If you bring it into our shop and show your receipt, we will exchange the product for free. If you
What’s your refund policy for online orders?
If your parcel has been lost or the contents damaged so that you cannot return them, please get in touch with us to get it sorted out! We are always happy to help, even when it’s bad news, and would rather sort this directly with you. Get in touch as
I received the wrong item, where do I go next?
If the items in your order don’t match what you ordered, please get in touch - we are only human and it’s totally possible we mixed something up. Check the packing slip in your order and make sure the number matches the order number provided in your
I’m missing some of my order, can you tell me where it is?
If some of your order is missing, first check your packing slip - we will pop a note on there if we’re sending your order in multiple shipments, and will usually get in touch by email if we have to split the order too. If there isn’t a note and we ha
My pot broke in transit, who do I talk to?
If your pot arrives broken, make sure to take photos of the pot and its packaging and send them over to us via the contact form on our website. Any details you can give as to how it was packed will be helpful to us, too; it is most likely due to some
What happens if my order is returned to sender due to incomplete address?
We’ll receive your parcel in the shop and can contact you from there to either re-send the parcel or replace or refund the contents. If you think this has happended but haven’t heard from us, let us know and we can start the process for return, repla
What happens if I forget to collect my parcel from the sorting office?
If you do not collect your parcel within 18 days it will be returned to us. If we receive your parcel back in the post, and haven’t heard from you already, we will get in touch with you to discuss how you want to proceed. With plants, if they have be
Who do I contact if my plant’s arrived damaged?
If your plant arrives damaged, make sure to take photos of the plant and its packaging and send them over to us via the contact form on our website. Any details you can give as to how it was packed will be helpful to us, too; it is most likely due to