What happens if my order is returned to sender due to incomplete address?Updated 3 months ago

We’ll receive your parcel in the shop and can contact you from there to either re-send the parcel or replace or refund the contents. If you think this has happended but haven’t heard from us, let us know and we can start the process for return, replacement or re-dispatch.

Once we have sent the parcel it is too late for us to change the address - the parcel is out of our hands at this point - so we would advise double-checking your address when you fill it in to make sure all of the relevant information is there, especially if you are using automatic field filling or predictive texts. If you realise it’s been filled in wrong and you haven’t received a dispatch notification, get in touch; we may be able to change it before it leaves the shop.