National Delivery (Postage)
What’s the deal with your national deliveries?
We deliver across the UK using Royal Mail, 7 days a week*. Online orders are packed and dispatched within a few days. Depending on the volume of online orders, we aim to get your order dispatched within 1 working day. We have collections from Royal M
How can I track my order?
All our national delivery parcels are sent through Royal Mail with their Tracked services. In your dispatch confirmation email from us, you will receive a tracking number to put into the Royal Mail tracking website. This allows you to track your parc
How long does delivery take?
In a perfect world, the longest between dispatch and arrival for postal delivery would be three days, but it can often take a couple of days longer, especially if the parcel is travelling across the country or at busier times of year. Further details
Do you offer free delivery?
Yes, we offer free delivery on orders over £60.
What if I order plants in a heatwave?
If your order is due to be shipped during a heatwave when the weather will get too hot for the plant to safely get through the post, we will delay shipping for a few days to avoid the extreme weather. If it’s scheduled to last more than a couple of d
What if I order plants and the temperature drops below freezing?
During winter we keep an eye on the weather forecasts and avoid sending plants without heat packs when the temperature is due to fall below freezing overnight. We will usually delay the shipment for a few days, and if the cold snap lasts more than a
Why does postage cost this amount?
We do our best to keep costs low for customers, but we do have to charge the amount we do for postage to cover the cost of sending it to you! What you pay for postage goes towards:. The cost of postage itself with our couriers, whether that is Royal