There’s a problem with my online order.
What’s your return policy?
We’re sorry if your purchase isn’t quite what you were after!. You can return a plant within seven days of receiving it, or another item within 30 days. The only exception is sale items, which can’t be returned. If you bring it into our shop and show
What’s your exchange policy?
You can exchange a plant within seven days of receiving it, or another item within 30 days. The only exception is sale items, which can’t be exchanged. If you bring it into our shop and show your receipt, we will exchange the product for free. If you
What’s your refund policy for online orders?
If your parcel has been lost or the contents damaged so that you cannot return them, please get in touch with us to get it sorted out! We are always happy to help, even when it’s bad news, and would rather sort this directly with you. Get in touch as