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My parcel hasn’t arrived!
What happens if my order is returned to sender due to incomplete address?
If you check your tracking and Royal Mail have said they are returning your order due to incomplete address, please get in touch with us to bring it to our attention and confirm your full address. If it arrives back with us and we haven’t heard from
What happens if I forget to collect my parcel from the sorting office?
If you do not collect your parcel within 18 days it will be returned to us. If we receive your parcel back in the post, and haven’t heard from you already, we will get in touch with you to discuss how you want to proceed. With plants, if they have be
What happens if my order is delayed?
If your order is delayed, your first port of call should be to check the tracking number provided in your shipping email and put it into Royal Mail’s tracking portal. This is as much information as we are able to get. If your order has still not arri