My order has arrived, but…
My plant looks different to the one in the photo, please advise.
We try to check every plant thoroughly before sending them online, but sometimes one slips through the net that looks a bit different to the photos on the website. There are a few reasons this might happen. Sometimes this is out of our control; for e
Who do I contact if my plant’s arrived damaged?
If your plant arrives damaged, make sure to take photos of the plant and its packaging and send them over to us via the contact form on our website. Any details you can give as to how it was packed will be helpful to us, too; it is most likely due to
My pot broke in transit, who do I talk to?
If your pot arrives broken, make sure to take photos of the pot and its packaging and send them over to us via the contact form on our website. Any details you can give as to how it was packed will be helpful to us, too; it is most likely due to some
I’m missing some of my order, can you tell me where it is?
If some of your order is missing, first check your packing slip - we will pop a note on there if we’re sending your order in multiple shipments, and will usually get in touch by email if we have to split the order too. If there isn’t a note and we ha
I received the wrong item, where do I go next?
If the items in your order don’t match what you ordered, please get in touch - we are only human and it’s totally possible we mixed something up. Check the packing slip in your order and make sure the number matches the order number provided in your
I’ve received a gift but I don’t know who from, can you tell me?
If you’ve been sent something as a gift but your gifter has not left a gift message, we can usually let you know the name of the person who sent the order! Your first port of call should be to check the packing slip; the name on the billing address s