I want to order online with you...
How does Click and Collect work?
You can collect your online order from our Bristol shop for free!. Select click and collect at checkout to collect your order from our shop on Kingsdown Parade. You will get an email when your order is ready to collect once the team has got it ready.
What buyer protection do you have for purchasing plants online?
We offer a 7-day plant promise. We know that customers ordering plants online from us are putting a lot of trust in us to send their plants safely. For this reason, we are committed to sending high-quality plants with high-quality service. We send ea
What do I do if my parcel is lost, stolen or damaged?
We do our best with our packaging, but if your parcel or its contents arrive damaged, or don’t arrive at all, please get in touch with us! We are always happy to help, even when it’s bad news, and would rather sort this directly with you. If your par
Is sending plants in the post risky?
We have been sending plants up and down the country for a few years now, and we like to think we have our methods down to an art:. We also do not send freshly-watered plants in the post. This is not only because of the impracticality of sending wet o
Isn’t all this packaging wasteful?
At Sprouts, we are passionate about sustainability and try to lower our impact on the planet wherever possible. One of these places is in our packaging for online postage; we re-use as much packaging as possible when sending online. We get a lot of b
Can I add a gift message?
Yes! Simply pop your gift message in the order notes and we’ll write it out on a notecard for your giftee. If you want your message written in a greeting card, we can do that too - add the card to your basket and let us know that you want your messag